bdv99 Privacy Policy — Your information is completely safe with us

bdv99 (referred to here as "we", "us", or "the platform") places the highest importance on the privacy of users in Bangladesh. This privacy policy explains what information we collect when you use the bdv99 website and services, why we collect it, and how that information is managed.

By creating an account on our platform, you agree to this privacy policy. If you disagree with any part of this policy, please contact us before using the platform.

To open an account and use services on bdv99, we may collect the following types of information. Each piece of information collected has a specific purpose, and nothing is collected beyond what is necessary.

1.1 Information You Provide Directly

Information you provide directly during registration and account management:

• Full name, date of birth, and nationality
• Email address and contact details
• Password (stored in encrypted form — never readable in plain text)
• Documents submitted for identity verification (such as a national ID card)
• Financial transaction details, such as your bKash, Nagad, or Rocket account number

1.2 Automatically Collected Information

When you use our website, certain technical information is collected automatically:

• IP address and device type
• Browser and operating system information
• Time of access, pages viewed, and navigation history
• Session data collected through cookies and similar technologies
• Logs related to gaming history and betting activity

bdv99 uses the information collected only for specific, legitimate purposes. The main reasons we use your information are described below:

2.1 Use for Service Improvement

We analyse aggregated and anonymised data to improve the user experience and quality of service. No individual can be identified from this analysis.

2.2 Communications and Notifications

Your email address may be used to send you important account notifications, security alerts, and relevant offers. You can unsubscribe from promotional emails at any time.

bdv99 follows industry-standard security technologies and practices to protect user data. The key features of our data security framework are:

• SSL/TLS Encryption: All communication between you and our servers on the platform is encrypted using SSL/TLS technology.
• Two-Factor Authentication: Two-factor authentication (2FA) is available for maximum account security.
• Encrypted Database: Personal information is stored in an encrypted database and only authorised staff have limited access.
• Regular Security Audits: Our systems undergo regular security audits so that any vulnerabilities are identified and resolved at an early stage.
• Firewall and Intrusion Detection: Advanced firewalls and intrusion detection systems ensure server security.
• Data Backup: Secure backups of your data are regularly created and stored so that no information is lost in the event of a technical failure.

While we strive to ensure the highest level of security, it is not possible to guarantee complete security on the internet. You are also responsible for keeping your password confidential.

The bdv99 website uses cookies and similar technologies to improve your browsing experience and ensure the platform functions properly.

4.1 Types of Cookies

4.2 Managing Cookies

Through your browser settings, you can disable or delete non-essential cookies. However, disabling certain cookies may cause some platform features to not work properly.

bdv99 never sells your personal information or rents it to third parties for marketing purposes. However, information may be shared in the following limited circumstances:

• Payment Processors: Necessary information is shared with payment service providers such as bKash, Nagad, and Rocket to complete financial transactions. These partners have their own privacy policies.
• Identity Verification Services: Information may be shared with authorised verification services to complete the KYC (Know Your Customer) process.
• Legal Obligations: Necessary information may be provided in response to a valid court order or a legal request from a government authority.
• Fraud Prevention: Limited information may be shared with industry security partners to prevent fraudulent activity.
• Technology Service Providers: Necessary information is shared with trusted technology partners for hosting, cloud storage, and managing technical infrastructure, but they are bound by strict confidentiality agreements.

Outside the circumstances listed above, no information will be shared with third parties without your prior consent.

You have several important rights over your personal information. bdv99 respects these rights and supports you in exercising them:

To exercise any of these rights, please contact our support team. We generally aim to respond to your request within 30 days.

bdv99 applies additional layers of security to protect financial information. All transactions completed through our supported payment methods — bKash, Nagad, and Rocket — are processed through secure channels.

• For mobile banking transactions, we never ask for or store your PIN or password.
• A minimum deposit of ৳300 and a minimum withdrawal of ৳500 are enforced.
• Withdrawals are typically processed within 5 to 30 minutes.
• Suspicious financial activity is automatically flagged for review.
• Transaction history is accessible only from your own account.

bdv99 provides services only to those aged 21 or above. We never knowingly collect or process the personal information of minors.

• Age verification is mandatory during the registration process.
• If we find that someone under the age of 21 has opened an account, that account will be closed immediately and the associated information will be deleted.
• If a parent or guardian becomes aware of their child having an account, please contact us.

To learn more about responsible gaming, visit our Responsible Gaming page.

We retain your information only for as long as necessary or legally required. The general policy is:

• Active accounts: Necessary information is kept for as long as the account remains active.
• Closed accounts: Even after an account is closed, information may be retained for a specified period for legal, accounting, or dispute resolution purposes.
• Financial transaction records: Transaction records are retained for a specified period in accordance with financial regulatory requirements.
• Technical logs: System logs are kept for a limited period for security review purposes.
• Marketing information: If you unsubscribe, your information will no longer be used for promotional communications.

After the specified period, information is securely deleted or anonymised.

bdv99 may update this privacy policy from time to time. This policy may be revised due to changes in the service, adoption of new technologies, or changes in applicable laws and regulations.

• For significant changes, we will notify you by email or through a clear notice on the platform.
• The "Last Updated" date at the top of the policy will always show the date of the most recent change.
• Continuing to use the platform after any changes means you accept the updated policy.
• We can provide previous versions of the policy upon request.

We recommend that you review this policy regularly so that you are always informed about how your information is being managed.

For any questions, concerns, or requests regarding the privacy policy, please contact our data protection team. We are always ready to provide support in Bengali.